Home > Top Questions > What can I do with my order now?
What can I do with my order now?
Customers have the flexibility to make changes to any order they’ve placed up until the time it ships through.
Online Order Management System:
In My Order, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.
Please see the table below to learn what options are available to you at each stage of your order.
My Order Status |
That Means |
Right Now I Can |
Order Received |
Your order has been placed successfully. |
1, Request product support; 2, Resolve a payment issue; 3, Cancel this order 4, Add items to the order |
Order Pending |
We are still in the process of confirming payment details. You must submit a payment in order for us to process and ship your order. Confirming Western Union and wire transfer payments may take additional time. |
1, Request product support; 2, Resolve a payment issue; 3, Cancel this order; 4, Request change of shipping address 5, Add items to the order |
Payment Received |
We’ve received your payment and are beginning verification to ensure payment security. |
|
Verifying Payment |
We received your payment and will confirm it in approximately 1 working day. |
|
Payment Confirmed |
Your payment has just been confirmed and we will begin processing your order immediately. |
|
Order Processing |
We are now selecting the products you ordered, checking them for quality and carefully packaging them for shipment. Order Processing Time is shown on the product page. In average, it takes 1-2 weeks. |
1, Check order progress; 2, Request change of shipping address 3, Add items to the order |
All Shipped |
Everything in your order has been packaged and sent to the shipping address you provided. |
1, Request a tracking number; 2, Waiting for the order |
Partially Shipped |
Upon your agreement, your order is partially shipped for urgent use. |
1, waiting for the balance to be shipped |
Canceled |
This order has been canceled. |
1, Resolve the return or refund issue |
Order Received |
According to carrier’s website or you notification, the order is received. |
1, Report missing or wrong products; 2, Request a return or refund; 3, Comment on the products or our service |